As Service Robots become more accessible and advanced, businesses across industries - from hospitality and healthcare to retail and education are exploring how robots can streamline operations, reduce labor costs, and improve customer experience. But purchasing your first service robot can be overwhelming. This FAQ is designed to answer the most common questions we receive from international buyers looking to integrate robots into their operations.

1. What exactly is a service robot?

A service robot is an autonomous or semi-autonomous machine designed to assist humans in non-industrial environments. These include delivery robots, reception robots, cleaning robots, educational robots, and more. Unlike industrial robots, they operate in open environments, often interacting with people.

2. What types of service robots are available from Shenpop?

-We offer a range of service robots, including:

-Delivery robots for hotels, restaurants, and hospitals

-Reception robots for lobbies and front desks

-Cleaning robots for malls, airports, and office buildings

-Education robots for schools and training centers

Shenpop Robotics Service Robots Category 

3. Are service robots customizable?

Yes. Shenpop offers OEM and ODM services. You can request brand logos, software UI localization, and even custom behavior flows, especially for large deployments.

4. What certifications do Shenpop robots have?

All our products comply with international standards. Certifications include:

-CE (European Conformity)

-FCC (U.S. Federal Communications Commission)

-RoHS (Restriction of Hazardous Substances)

-ISO: 2015 for our manufacturing quality system

-Patent-protected hardware and software in China and select international jurisdictions

5. Are Shenpop robots already deployed internationally?

Yes. We’ve shipped to clients in Latin America, the Middle East, Southeast Asia, and Europe. Our robots operate in 5-star hotels, private hospitals, shopping malls, and private schools abroad.

Shenpop popbot-d2 deployed in a restaurant

6. How much does a service robot cost?

Our product range typically falls between USD $3,500 – $28,900, depending on features, hardware capabilities, and software modules. Bulk orders come with discounts and support packages.

7. What’s the expected ROI (return on investment)?

Many clients report full ROI within 6–12 months, depending on how the robot is integrated. For example:

-Hotels: Reduce room service delivery labor by 60%

-Hospitals: Free up 20% of nurse time using delivery robots

-Restaurants: Increase table turnover and reduce waiter fatigue

8. How long does it take to receive a robot after ordering?

Shipping lead time is generally:

-Production & testing: 15-30 business days

-We provide EXW trade term.

-Global shipping: 7-45 days depending on the region

9. Do I need local infrastructure to install robots?

Our robots are plug-and-play and operate over 4G/5G Wi-Fi. For complex use cases (multi-floor navigation, elevator access), we assist with deployment integration via remote or on-site support.

Image shows popbot-w3

10. What kind of after-sales service is included?

Shenpop offers:

12-months international warranty

-Lifetime software updates

-24/7 online support (multilingual)

-Training videos and manuals

-Optional extended warranties and on-site technical partnerships

11. Can I test a robot before placing a large order?

Yes. We provide discounts for demo units and also support pilot programs. You may also visit our showrooms in Guangzhou or schedule a virtual walkthrough.

12. Can these robots be used in my country?

Absolutely. All our systems support multi-language UIs, including English, Spanish, Portuguese, French, and Arabic. We tailor navigation and UI to regional preferences and power standards.

13. What if I want to become a reseller or distributor?

Great! Please see our second blog post below or contact our business team directly. We offer exclusive regional rights, training, marketing materials, and technical support.

Want to future-proof your business with service robots? Connect with Shenpop Robotics to learn how we’re shaping tomorrow’s solutions today.